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  1. Support Centre
  2. TNA Help Centre
  3. Common Questions

Common Questions

  • How to book your holiday
  • Summary of our customers' most common questions
  • How to pay for your holiday
  • Difficulty grades
  • Travel insurance
  • Why self guided?
  • Tell me more about your e-bike rental
  • What are the personal details we may require for your tour and why?
  • Why must I pay a solo traveller supplement?
  • How to submit a tour review
  • How to check tour reviews
  • Why can it take 5-7 business days to confirm my tour?
  • Can I travel with the luggage transfer service?
  • Loyalty programme and discounts
  • Can we add extra nights before, during and after our tour?
  • Our responsible tourism policies.
  • How is my money protected?
  • What's included in our self guided holiday packages
  • How to check availability for a specific date
  • Are flights included/Do you book flights?
  • Currencies and currency switch
  • Comfort grades
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